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Maintenance Contract



We believe that all equipment, serviced regularly, will give a higher degree of performance and reliability. Such protection can be provided by a service contract which guarantees the end user reassurance and peace of mind at a known cost. We offers you a total package of preventative maintenance contracts for your laboratory equipment.
  • Scheduled checks
  • Fast response times
  • Minimal downtime
  • Automatic discounts on spare parts

Our range of service contracts enable you to design a service package that fits the needs of your laboratory. This means you can choose the level of cover most appropriate to your needs and budget. Whatever your level of cover, your routine maintenance will be carried out at a pre-arranged time and date convenient to you.
 

Platinum On-Site Contract
The Platinum Contract covers:

  • Preventative maintenance – Annual routine maintenance visit to ensure that your laboratory instrument is running optimally, and to identify and fix problems before they have an impact on performance.
  • Visits are planned at your convenience.
  • Emergency call – Includes one call out per annum (extra call outs can be added).
  • Response time – Normally within 24 hours of contacting our Service Team.
  • Discount – Spare parts at list price less 15%.

Gold On-Site Contract
The Gold Contract covers:

  • Preventative maintenance – Annual routine maintenance visit to ensure that your laboratory instrument is running optimally, and to identify and fix problems before they have an impact on performance.
  • Visits are planned at your convenience.
  • Response time – Normally within 48 hours of contacting Service Team
  • Discount – Spare parts at list-price less 15%.

In-House Contract
The In-House Contract is designed for smaller, low cost equipment. This contract covers:

  • Collection, servicing and return of the equipment.
  • Preventative maintenance – Annual routine maintenance to ensure that your laboratory instruments are running optimally.
  • Swift turn around times.
  • Loan equipment – For certain items of equipment a loan unit is available.

Customized Contract

Whatever your requirements we can also offer a tailor made contract to suit your laboratories requirements at an affordable cost.If you require additional information please contact your Technical Account Executive or email to inquiry@hartechindonesia.com
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